Terms and Conditions

These Terms and Conditions set out the terms for using our website www.thetesorobox.com (our “Site”) and govern your access to and use of our products and services. Please read these terms carefully before using this Site. The use of our services constitutes the acceptance of these Terms and Conditions.

GENERAL:
This website, www.thetesorobox.com, is owned and operated by The Tesoro Box (“we”, “us”, “our”). We are a registered business in Australia, operating under the ABN: 58 253 081 194. If you are younger than 18 years of age, you must obtain parental or guardian consent prior to accessing this website.

To contact us, please email thetesorobox@outlook.com

TERMS OF COMPLIANCE:
By accessing our Site and/or purchasing our products using this Site or any other method of sale, you agree to be bound by, and comply with these Terms and Conditions.

CHANGES TO THESE TERMS:
Terms are subject to change from time to time, and will be put into effect immediately. Site may be changed or updated to reflect any change to our products or services. In doing so, we do not hold any responsibility on any liability to you. Once an order is placed, Terms and Conditions that applied to that order will be the terms pertained at the time the order was placed.

Continuing to use our Site after Terms are modified means you agree to be bound by the changes made to these Terms.

PAYMENT & ORDERING:
By placing an order on our Site, you are making an offer to enter into an agreement to purchase the product(s) in that order. Orders will be deemed received by us and you will receive an order confirmation via your nominated email address. It is your responsibility to ensure that the correct email address and contact details are entered with your order. By placing your order, you will be bound by these terms.

To make an order, please visit our website www.thetesorobox.com, or fill out an enquiry form.

While we will do our best to respond to enquiries within 24 hours, please allow us time.

Boxes are required to be paid in full via our online store in order to secure your booking and event date. We require 48 hours notice ahead of delivery for boxes.

All prices shown on this Site are in (AUD) Australian Dollars and are inclusive of GST.

HOURS OF OPERATION:
We operate 6 days a week (Monday’s are our day off). Our delivery hours are from 10:00am. Delivery on a Sunday has an additional charge.

DELIVERY:
We deliver across all of the Northern Beaches from our premises in Cromer, Sydney. The delivery fee is payable in addition to the cost of your order and will be displayed at the checkout.

The Tesoro Box will do their best to ensure that your product/s arrive at your requested date and time, however, please allow any time for possible incidents that are out of our control.

The Tesoro Box offers contactless delivery. Our driver’s will leave all orders at the address in a safe spot if no one answers their door or phone. Our driver’s know to try and get in touch with the receiving customer if no one answers the door. We will then photograph your box in the safe location.

PICK UP:
Will be available at a later date. We are currently building our shop!

FOOD SAFETY:
Once boxes are delivered, the client takes full responsibility for upholding food safety and ensuring food is not exposed to sunlight or left out for more than 2 hours.

It is your responsibility to inform us of any food allergies or intolerances in advance. Our boxes are not prepared in an allergen-free environment. Our products may contain nuts, gluten, dairy and soy products. While we may be able to label items containing possible allergens ahead of time on request, we cannot guarantee that our products are allergen free as there is a high risk of cross-contamination. Anyone with a food allergy should refrain from, or take extra caution from consuming our products.

We endeavour to provide allergen-free & gluten-free food when requested but traces of allergens & gluten may be unintentionally present in food when manufacturers or suppliers change or substitute ingredients at any time or due to cross-contamination during storage operations.

Customers concerned with food allergies must be aware of these risks.

We cannot assume liability for adverse reactions to food consumed or come in contact with while eating our food.

​Please note: All produce is subject to availability. The Tesoro Box reserves the right to substitute items when ingredients may not be available due to seasonality. All substitutions are of equivalent quality and value.

REFUNDS & CANCELLATIONS:
Our refund and cancellation policy is as follows:
1. In the case of cancellations notified 3 business days or more, The Tesoro Box will refund the full amount paid. Upon cancellation, refunds are processed within 24 hrs, however, please allow 3 business days for funds to appear in your bank account.

2. In the case of a cancellation notified 2 business days or less, Tesoro will retain the full amount paid.

FORCE MAJEURE:
The Tesoro Box will not be liable for failures to perform its obligations arising from any cause beyond its reasonable control, including without limitation, accidents, fires, floods, storms, machinery malfunctions and breakdowns, strikes, supply shortages, lockouts, epidemics, pandemics, government restrictions, wars, terrorist acts, or riots.

VIRUSES:
We cannot guarantee that our Site is secure or free from viruses, bugs, errors, defects, or omissions. The Tesoro Box is not responsible for any damages or losses (direct, indirect, incidental or consequential) arising out of the use of this Site. You are responsible for instigating your own virus protection software.

COPYRIGHT AND INTELLECTUAL PROPERTY RIGHTS:
You acknowledge that copyright and intellectual property rights protect the material on this Site. Unless otherwise noted, all materials including but without limitation; logos, images, text, brand names, product names, designs, graphics and other materials that appear as part of our Site are copyrights and intellectual property whether registered or unregistered, owned, licensed and controlled by The Tesoro Box.

The Tesoro Box will reserve the right at all times to protect its intellectual property rights to the fullest extent of the law. Such material must not be copied, republished, plagiarised, amended, modified or embedded onto another site or platform in any way without proper acknowledgement and prior explicit written consent of the Intellectual Property owner.

LINKING TO OUR SITE:
Linking to our Site or mentioning our brand name is allowed, provided you do so in a reasonable and legal manner, and does not damage our reputation or take advantage of it.

We reserve the right to withdraw linking permission without notice. If you wish to make use of our content on our Site, please contact us.

PRIVACY POLICY & PERSONAL INFORMATION:
You also confirm you have read and agreed to our Privacy Policy which forms part of these Terms. The Tesoro Box uses reasonable efforts to protect personal information submitted by you in accordance with our Privacy Policy. This Policy sets out the terms on which we process any personal data that you provide to us. By using our Site, you consent to such administration and you warrant that all data provided by you is accurate.

APPLICABLE LAWS:
These Terms of Use are governed by and construed in accordance with the laws of New South Wales, Australia. We agree to the non-exclusive jurisdiction of the courts of New South Wales.